1. General Refund Terms
Because scientific athletic programming, customized periodization, and direct scheduling hours require significant planning and upfront effort, we maintain a clear refund structure:
- Online Packages: Once a custom training plan has been delivered or a biomechanical assessment completed, the package is non-refundable.
- Offline Packages: Cancellations made before the start of the subscription cycle are eligible for a full refund. Once the training cycle begins, fees are non-refundable.
2. Scheduling & Session Cancellations (Offline)
We value our athletes time and expect mutual commitment:
- Athletes must provide at least 12 hours notice if they need to reschedule a 1-to-1 or group session.
- Failure to notify within this timeframe results in the automatic forfeit of that session slot.
- Rescheduled sessions must be completed within the active subscription cycle.
3. Pausing Subscriptions
We understand that professional schedules, academic exams, or physical recovery can cause temporary disruptions:
- Monthly performance plans can be paused once for up to 7 days.
- Quarterly elite packages can be paused up to two times for a total of 21 days.
- Pauses must be coordinated in advance via direct email or WhatsApp.
4. Inquiry Processing
Refund approvals, if applicable under pre-cycle criteria, will be processed back to the original funding source within 7-10 business days. For any cancellation or refund queries, contact:owner@harshilxperformance.com